TechCafe | Netfone
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Netfone

Making connections

Netfone provides leading edge, Cloud based telecommunications solutions for primarily service industries delivering reliable, low cost and high quality phone systems. With traditional PABX systems becoming obsolete and the decommissioning of the current copper telephone networks, Netfone is in a unique position to provide you with a cost-effective system to future proof your telecommunications.

Netfone not only provides phone lines, phone calling and toll calling, it’s also a virtual contact centre system with critical hourly, daily and monthly business intelligence to ensure you can maximize resources, deliver on your customer service levels and increase your sales. There is also an extensive suite of features including smart phone web portal and self-managed voice recording configurations to suit your business.

Our Cloud based system replaces your existing “old technology” PABX and your existing Telco’s ISDN phone lines and provides geographic redundancy to ensure continuous service provision and excellent call quality. You will retain your existing phone numbers and the installation of the Netfone system is seamless and timely.

It’s all digitally possible with Netfone. So, let’s connect you.

Just a few points of difference:
  • Affordable local and national, landline and mobile out-bound calls.
  • Provides the most reliable, high quality and cost effective telecommunications.
  • Geographic cloud based redundancy to ensure continuous service provision.
  • Has no obsolescence, no revised software development needed and eliminates ongoing PABX maintenance and replacement costs.
  • Provides a virtual contact centre with a suite of business intelligence to allow you to measure, monitor and improve customer service levels and increase sales conversion.
  • The Netfone web portal allows you to simply self-manage your system.
  • Smartphone Web-portal allows changes from your mobile phones.

This package is self-contained, meaning you don’t need anything else, just power and internet. We provide full installation and training. You can choose from either fixed (wall mounted) or portable (free standing) configurations.

TechCafe will also offer a free demonstration if you’re thinking about using our services!

The cost effective power of a digital system

Dependable cloud-based systems for continuous service

Monitoring and reporting intelligence

Mobile management of your Netfone system

Improve your customer service levels and sales

How many calls do you receive each day?
What are your peak call volume times on the day?
How many calls and possible sales do you miss each day? What is your conversion rate for telephone enquiries?
What is the speed of answer and how long are customers waiting? How many messages are left on voice mail?
Do you measure the follow up these messages?

All of these questions and more can be measured, monitored, coached and improved via the virtual contact centre within the Netfone system. All of the key relevant data and statistics are provided for Managers to measure calls offered, calls answered, missed calls, speed of answer and sales or meeting conversion. Netfone provides a series of live graphs to simplify reporting by month, day, hour or even every 30 seconds.

All calls can be recorded for possible call resolution issues and for staff coaching and training to improve customer service and sales levels.
This package is self-contained, meaning you don’t need anything else, just power and internet. We provide full installation and training. You can choose from either fixed (wall mounted) or portable (free standing) configurations.

TechCafe will also offer a free demonstration if you’re thinking about using our services!

Line Advantages
  • Australia and New Zealand
  • 1800, 1300 phone lines
  • DDI numbers (a DDI rings one extension only)
  • International numbers (selected countries).
Cost Benefits
  • Low cost national and international calls
  • Free calling between Netfone enabled businesses
  • Low cost and zero cost conference calling
  • Reduction or elimination in the number of traditional fixed lines
  • Traditional service costs such as Add/Move/Change can be eliminated
  • No PABX servicing costs
Great Features
  • VoIP calls to any number
  • Voice Mail with voicemail to email option
  • Call forwarding to external numbers (e.g. cell phones)
  • Full caller ID including caller name (where supplied)
  • 60 Call history lists (answered, missed, and dialled calls lists).
Traffic Shaping

Developed by CISCO priority to voice traffic, ensuring optimal voice quality over broadband.

iPhone/Smartphone Application

Never miss a call. Control your Desk phone with your Smartphone – Now that’s clever!

Would you like more information?

Download the brochure here

Register your interest

Can we help with any further questions about Netfone? Please fill out the form below and we will be in touch shortly.

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